# Chatbot

- [Welcome to the InteliWISE Chatbot solution!](/chatbot/welcome-to-the-inteliwise-chatbot-solution.md)
- [Introduction | Tools and Timetable](/chatbot/introduction-or-tools-and-timetable.md)
- [How to set-up your Chatbot](/chatbot/how-to-set-up-your-chatbot.md)
- [STEP 1: Create an account on our platform](/chatbot/how-to-set-up-your-chatbot/step-1-create-an-account-on-our-platform.md)
- [STEP 2: Projects](/chatbot/how-to-set-up-your-chatbot/step-2-projects.md)
- [STEP 3: Look & Feel](/chatbot/how-to-set-up-your-chatbot/step-3-look-and-feel.md): Customize your Chatbot look & feel. Choose your chatbots avatar, colours, modify CSS styles.
- [STEP 4: Stories](/chatbot/how-to-set-up-your-chatbot/step-4-stories.md): Set up actions and behaviors. Define, when, where and what your Chatbot should do.
- [STEP 5: Functions](/chatbot/how-to-set-up-your-chatbot/step-5-functions.md): It is our window to the world.
- [AI Engineer - building and training a knowledge base](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction.md)
- [STEP 1: Developing Content - how to start](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-2-developing-content-how-to-start.md)
- [STEP 2: Conversational Flow - how to build the flow of a chatbot dialog](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-3-conversational-flow-how-to-build-the-flow-of-a-chatbot-dialog.md)
- [STEP 3: Training AI - Chatbot understanding capabilities based on NLU / NLP](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp.md)
- [INTENTS](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents.md)
- [MAIN INTENTS](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/main-intents.md)
- [The structure of Intents: Labels | Tags](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/the-structure-of-intents-labels-or-tags.md)
- [Groups of “question-response” matching (Spiders)](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/groups-of-question-response-matching-spiders.md)
- [ACTIONS](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/actions.md)
- [ACTION TEMPLATES](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/actions/action-templates.md)
- [CORRECTIONS](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/corrections.md)
- [SYNONYMS](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/synonyms.md)
- [CUSTOM SYNONYMS](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/custom-synonyms.md)
- [PREFIXES](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/prefixes.md)
- [PERSONALITY](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/personality.md)
- [CONVERSATION (FLOW)](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow.md)
- [How to add questions and responses, build intent?](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow/how-to-add-questions-and-responses-build-intent.md)
- [Handling exceptions (incl. ‘query miss’) and hand-overs](/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow/handling-exceptions-incl.-query-miss-and-hand-overs.md)
- [Testing, Launching and post - launch optimization](/chatbot/testing-launching-and-post-launch-optimization.md): Standard (manual) testing
- [Integrations (incl. Omni-channel, Live Chat, Call Center and Tickets)](/chatbot/integrations-incl.-omni-channel-live-chat-call-center-and-tickets.md): In a hand-over scenario, in other words when Chatbot is NOT able to provide an actionable response, it can be programmed to  escalate the conversation, which includes more complex issues, to a live ag
- [Best practices | Tips | Troubleshooting](/chatbot/best-practices-or-tips-or-troubleshooting.md)