# Chatbot

- [Welcome to the InteliWISE Chatbot solution!](https://help.inteliwise.com/chatbot/welcome-to-the-inteliwise-chatbot-solution.md)
- [Introduction | Tools and Timetable](https://help.inteliwise.com/chatbot/introduction-or-tools-and-timetable.md)
- [How to set-up your Chatbot](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot.md)
- [STEP 1: Create an account on our platform](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-1-create-an-account-on-our-platform.md)
- [STEP 2: Projects](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-2-projects.md)
- [STEP 3: Look & Feel](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-3-look-and-feel.md): Customize your Chatbot look & feel. Choose your chatbots avatar, colours, modify CSS styles.
- [STEP 4: Stories](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-4-stories.md): Set up actions and behaviors. Define, when, where and what your Chatbot should do.
- [STEP 5: Functions](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-5-functions.md): It is our window to the world.
- [AI Engineer - building and training a knowledge base](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction.md)
- [STEP 1: Developing Content - how to start](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-2-developing-content-how-to-start.md)
- [STEP 2: Conversational Flow - how to build the flow of a chatbot dialog](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-3-conversational-flow-how-to-build-the-flow-of-a-chatbot-dialog.md)
- [STEP 3: Training AI - Chatbot understanding capabilities based on NLU / NLP](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp.md)
- [INTENTS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents.md)
- [MAIN INTENTS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/main-intents.md)
- [The structure of Intents: Labels | Tags](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/the-structure-of-intents-labels-or-tags.md)
- [Groups of “question-response” matching (Spiders)](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/groups-of-question-response-matching-spiders.md)
- [ACTIONS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/actions.md)
- [ACTION TEMPLATES](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/actions/action-templates.md)
- [CORRECTIONS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/corrections.md)
- [SYNONYMS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/synonyms.md)
- [CUSTOM SYNONYMS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/custom-synonyms.md)
- [PREFIXES](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/prefixes.md)
- [PERSONALITY](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/personality.md)
- [CONVERSATION (FLOW)](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow.md)
- [How to add questions and responses, build intent?](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow/how-to-add-questions-and-responses-build-intent.md)
- [Handling exceptions (incl. ‘query miss’) and hand-overs](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow/handling-exceptions-incl.-query-miss-and-hand-overs.md)
- [Testing, Launching and post - launch optimization](https://help.inteliwise.com/chatbot/testing-launching-and-post-launch-optimization.md): Standard (manual) testing
- [Integrations (incl. Omni-channel, Live Chat, Call Center and Tickets)](https://help.inteliwise.com/chatbot/integrations-incl.-omni-channel-live-chat-call-center-and-tickets.md): In a hand-over scenario, in other words when Chatbot is NOT able to provide an actionable response, it can be programmed to  escalate the conversation, which includes more complex issues, to a live ag
- [Best practices | Tips | Troubleshooting](https://help.inteliwise.com/chatbot/best-practices-or-tips-or-troubleshooting.md)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.inteliwise.com/chatbot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.