> For the complete documentation index, see [llms.txt](https://help.inteliwise.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.inteliwise.com/chatbot.md).

# Chatbot

- [Welcome to the InteliWISE Chatbot solution!](https://help.inteliwise.com/chatbot/welcome-to-the-inteliwise-chatbot-solution.md)
- [Introduction | Tools and Timetable](https://help.inteliwise.com/chatbot/introduction-or-tools-and-timetable.md)
- [How to set-up your Chatbot](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot.md)
- [STEP 1: Create an account on our platform](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-1-create-an-account-on-our-platform.md)
- [STEP 2: Projects](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-2-projects.md)
- [STEP 3: Look & Feel](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-3-look-and-feel.md): Customize your Chatbot look & feel. Choose your chatbots avatar, colours, modify CSS styles.
- [STEP 4: Stories](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-4-stories.md): Set up actions and behaviors. Define, when, where and what your Chatbot should do.
- [STEP 5: Functions](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-5-functions.md): It is our window to the world.
- [AI Engineer - building and training a knowledge base](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction.md)
- [STEP 1: Developing Content - how to start](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-2-developing-content-how-to-start.md)
- [STEP 2: Conversational Flow - how to build the flow of a chatbot dialog](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-3-conversational-flow-how-to-build-the-flow-of-a-chatbot-dialog.md)
- [STEP 3: Training AI - Chatbot understanding capabilities based on NLU / NLP](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp.md)
- [INTENTS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents.md)
- [MAIN INTENTS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/main-intents.md)
- [The structure of Intents: Labels | Tags](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/the-structure-of-intents-labels-or-tags.md)
- [Groups of “question-response” matching (Spiders)](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/groups-of-question-response-matching-spiders.md)
- [ACTIONS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/actions.md)
- [ACTION TEMPLATES](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/actions/action-templates.md)
- [CORRECTIONS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/corrections.md)
- [SYNONYMS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/synonyms.md)
- [CUSTOM SYNONYMS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/custom-synonyms.md)
- [PREFIXES](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/prefixes.md)
- [PERSONALITY](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/personality.md)
- [CONVERSATION (FLOW)](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow.md)
- [How to add questions and responses, build intent?](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow/how-to-add-questions-and-responses-build-intent.md)
- [Handling exceptions (incl. ‘query miss’) and hand-overs](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow/handling-exceptions-incl.-query-miss-and-hand-overs.md)
- [Testing, Launching and post - launch optimization](https://help.inteliwise.com/chatbot/testing-launching-and-post-launch-optimization.md): Standard (manual) testing
- [Integrations (incl. Omni-channel, Live Chat, Call Center and Tickets)](https://help.inteliwise.com/chatbot/integrations-incl.-omni-channel-live-chat-call-center-and-tickets.md): In a hand-over scenario, in other words when Chatbot is NOT able to provide an actionable response, it can be programmed to  escalate the conversation, which includes more complex issues, to a live ag
- [Best practices | Tips | Troubleshooting](https://help.inteliwise.com/chatbot/best-practices-or-tips-or-troubleshooting.md)