# InteliWISE EN

## InteliWISE EN

- [Great to have you here! Let us help you now.](https://help.inteliwise.com/master.md): We'll explain step-by-step how to start AI, Voicebot or Chatbot for your business.
- [Welcome to the InteliWISE Voicebot solution! Create your Voicebot just in 5 minutes...](https://help.inteliwise.com/voicebot/welcome-to-the-inteliwise-voicebot-solution.md): ...or explore its capabilities? Choose your path. Grab and Test or go Deep- down with understanding how it works?
- [Learn](https://help.inteliwise.com/voicebot/welcome-to-the-inteliwise-voicebot-solution/learn.md)
- [Act](https://help.inteliwise.com/voicebot/welcome-to-the-inteliwise-voicebot-solution/act.md)
- [Explore](https://help.inteliwise.com/voicebot/welcome-to-the-inteliwise-voicebot-solution/explore.md)
- [Connect](https://help.inteliwise.com/voicebot/welcome-to-the-inteliwise-voicebot-solution/connect.md)
- [Meet InteliWISE Voicebots.](https://help.inteliwise.com/voicebot/let-us-introduce-you-inteliwise-voicebots..md): Let us introduce you to how they work and how your business can benefit from them.
- [What are voicebots?](https://help.inteliwise.com/voicebot/let-us-introduce-you-inteliwise-voicebots./what-are-voicebots.md)
- [Which voicebot templates do we offer?](https://help.inteliwise.com/voicebot/let-us-introduce-you-inteliwise-voicebots./which-voicebot-templates-do-we-offer.md)
- [How to make voicebots work?](https://help.inteliwise.com/voicebot/let-us-introduce-you-inteliwise-voicebots./how-to-make-voicebots-work.md)
- [Quick guide to creating voicebots.](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1.md)
- [How do voicebots understand people and respond correctly?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-do-voicebots-understand-people-and-respond-correctly.md)
- [How to create a free InteliWISE account and your first voicebot project?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-free-inteliwise-account-and-your-first-voicebot-project.md)
- [Quick way to create a free InteliWISE account](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-free-inteliwise-account-and-your-first-voicebot-project/quick-way-to-create-a-free-inteliwise-account.md)
- [How to start a new project?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-free-inteliwise-account-and-your-first-voicebot-project/how-to-start-a-new-project.md)
- [How to design the flow of the conversation?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-design-the-flow-of-the-conversation-1.md)
- [Take an advantage of the InteliWISE Voicebot Builder](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/take-an-advantage-of-the-inteliwise-voicebot-builder.md)
- [What to choose from the Blocks Menu?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/take-an-advantage-of-the-inteliwise-voicebot-builder/what-to-choose-from-the-blocks-menu.md)
- [How to design a Conversational Flow Scenario?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/take-an-advantage-of-the-inteliwise-voicebot-builder/how-to-design-a-conversational-flow-scenario.md)
- [How to configure the Block Options Panel?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/take-an-advantage-of-the-inteliwise-voicebot-builder/how-to-configure-the-block-options-panel.md)
- [How to benefit from buttons?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/take-an-advantage-of-the-inteliwise-voicebot-builder/how-to-benefit-from-buttons.md)
- [Find out if you want to use InteliWISE voicebot templates.](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/find-out-if-you-want-to-use-inteliwise-voicebot-templates..md)
- [How to create a voicebot?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot.md)
- [How to set up the start call block?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot/how-to-set-up-the-start-call-block.md)
- [How to add blocks and connectors and how to remove them?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot/how-to-add-blocks-and-connectors-and-how-to-remove-them.md)
- [What are variables?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot/what-are-variables.md)
- [How to set up the needed data?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot/how-to-set-up-the-needed-data.md)
- [How to confirm the name of the customer?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot/how-to-confirm-the-name-of-the-customer.md)
- [How to branch a Conversation Flow Scenario?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot/how-to-branch-a-conversation-flow-scenario.md)
- [How to confirm the appointment date?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot/how-to-confirm-the-appointment-date.md)
- [How to reuse the same block in the scenario?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot/how-to-reuse-the-same-block-in-the-scenario.md)
- [How to end the conversation?](https://help.inteliwise.com/quick-guide-to-creating-voicebots.-1/how-to-create-a-voicebot/how-to-end-the-conversation.md)
- [What can you do with InteliWISE blocks?](https://help.inteliwise.com/what-can-you-do-with-inteliwise-blocks.md)
- [START CALL – How to start a conversational flow scenario?](https://help.inteliwise.com/what-can-you-do-with-inteliwise-blocks/start-call-how-to-start-a-conversational-flow-scenario.md)
- [SAY – How to make your voicebot speak?](https://help.inteliwise.com/what-can-you-do-with-inteliwise-blocks/say-how-to-make-your-voicebot-speak.md)
- [CUSTOM JS – Where to insert a custom code?](https://help.inteliwise.com/what-can-you-do-with-inteliwise-blocks/custom-js-where-to-insert-a-custom-code.md)
- [IF CONDITION – How to influence a voicebot behavior depending on conditions?](https://help.inteliwise.com/what-can-you-do-with-inteliwise-blocks/if-condition-how-to-influence-a-voicebot-behavior-depending-on-conditions.md)
- [CONFIRM – How to get confirmation from a customer?](https://help.inteliwise.com/what-can-you-do-with-inteliwise-blocks/confirm-how-to-get-confirmation-from-a-customer.md)
- [CONFIRM DATE – How to make a voicebot confirm the agreed date with a customer?](https://help.inteliwise.com/what-can-you-do-with-inteliwise-blocks/confirm-date-how-to-make-a-voicebot-confirm-the-agreed-date-with-a-customer.md)
- [DATE – how to get a date from a customer?](https://help.inteliwise.com/what-can-you-do-with-inteliwise-blocks/date-how-to-get-a-date-from-a-customer.md)
- [How to connect a voicebot with a phone number?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number.md)
- [How to configure the telco infrastructure?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/how-to-configure-the-telco-infrastructure.md)
- [We recommend the InteliWISE Shared Telco Infrastructure.](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/we-recommend-the-inteliwise-shared-telco-infrastructure..md)
- [Do you need an InteliWISE dedicated telco infrastructure?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/do-you-need-an-inteliwise-dedicated-telco-infrastructure.md)
- [Would you like a custom implementation in your company infrastructure?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/would-you-like-a-custom-implementation-in-your-company-infrastructure.md)
- [What is required for the on-premise implementation?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/what-is-required-for-the-on-premise-implementation.md)
- [What are hardware requirements for the InteliWISE voicebot?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/what-is-required-for-the-on-premise-implementation/what-are-hardware-requirements-for-the-inteliwise-voicebot.md)
- [What hardware do is needed for automated speech recognition (ASR) system?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/what-is-required-for-the-on-premise-implementation/what-hardware-do-is-needed-for-automated-speech-recognition-asr-system.md)
- [What hardware do you need for text-2-speech (TTS) system?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/what-is-required-for-the-on-premise-implementation/what-hardware-do-you-need-for-text-2-speech-tts-system.md)
- [Let's compare available telco infrastructure options.](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/lets-compare-available-telco-infrastructure-options..md)
- [InteliWISE DIALER – What if you need an outbound campaign?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/inteliwise-dialer-what-if-you-need-an-outbound-campaign.md)
- [Can voicebot be integrated with other systems?](https://help.inteliwise.com/how-to-connect-a-voicebot-with-a-phone-number/can-voicebot-be-integrated-with-other-systems.md)
- [How to contact us? How to access the support team?](https://help.inteliwise.com/how-to-contact-us-how-to-access-the-support-team.md)
- [Welcome to the InteliWISE Chatbot solution!](https://help.inteliwise.com/chatbot/welcome-to-the-inteliwise-chatbot-solution.md)
- [Introduction | Tools and Timetable](https://help.inteliwise.com/chatbot/introduction-or-tools-and-timetable.md)
- [How to set-up your Chatbot](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot.md)
- [STEP 1: Create an account on our platform](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-1-create-an-account-on-our-platform.md)
- [STEP 2: Projects](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-2-projects.md)
- [STEP 3: Look & Feel](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-3-look-and-feel.md): Customize your Chatbot look & feel. Choose your chatbots avatar, colours, modify CSS styles.
- [STEP 4: Stories](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-4-stories.md): Set up actions and behaviors. Define, when, where and what your Chatbot should do.
- [STEP 5: Functions](https://help.inteliwise.com/chatbot/how-to-set-up-your-chatbot/step-5-functions.md): It is our window to the world.
- [AI Engineer - building and training a knowledge base](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction.md)
- [STEP 1: Developing Content - how to start](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-2-developing-content-how-to-start.md)
- [STEP 2: Conversational Flow - how to build the flow of a chatbot dialog](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-3-conversational-flow-how-to-build-the-flow-of-a-chatbot-dialog.md)
- [STEP 3: Training AI - Chatbot understanding capabilities based on NLU / NLP](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp.md)
- [INTENTS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents.md)
- [MAIN INTENTS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/main-intents.md)
- [The structure of Intents: Labels | Tags](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/the-structure-of-intents-labels-or-tags.md)
- [Groups of “question-response” matching (Spiders)](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/groups-of-question-response-matching-spiders.md)
- [ACTIONS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/actions.md)
- [ACTION TEMPLATES](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/actions/action-templates.md)
- [CORRECTIONS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/corrections.md)
- [SYNONYMS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/synonyms.md)
- [CUSTOM SYNONYMS](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/custom-synonyms.md)
- [PREFIXES](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/prefixes.md)
- [PERSONALITY](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/personality.md)
- [CONVERSATION (FLOW)](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow.md)
- [How to add questions and responses, build intent?](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow/how-to-add-questions-and-responses-build-intent.md)
- [Handling exceptions (incl. ‘query miss’) and hand-overs](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/conversation-flow/handling-exceptions-incl.-query-miss-and-hand-overs.md)
- [Testing, Launching and post - launch optimization](https://help.inteliwise.com/chatbot/testing-launching-and-post-launch-optimization.md): Standard (manual) testing
- [Integrations (incl. Omni-channel, Live Chat, Call Center and Tickets)](https://help.inteliwise.com/chatbot/integrations-incl.-omni-channel-live-chat-call-center-and-tickets.md): In a hand-over scenario, in other words when Chatbot is NOT able to provide an actionable response, it can be programmed to  escalate the conversation, which includes more complex issues, to a live ag
- [Best practices | Tips | Troubleshooting](https://help.inteliwise.com/chatbot/best-practices-or-tips-or-troubleshooting.md)
- [Welcome. Hyvää päivää. Schönen Tag. Buenos días. 早上好](https://help.inteliwise.com/lead-o-mat/welcome.-hyv-piv.-schnen-tag.-buenos-das.-zao-shang-hao.md): In a second, you’ll be able to add the widget to your website - this is the example of how it will look like…
- [Win more leads with your Lead-o-Mat. Add to your site just in few steps.](https://help.inteliwise.com/lead-o-mat/win-more-leads-with-your-lead-o-mat.-add-to-your-site-just-in-few-steps..md)
- [General settings](https://help.inteliwise.com/lead-o-mat/general-settings.md): Add the name of your Project here. Below you can see the place, where the "Bot name" will be displayed, you can also enter the name of your company here.
- [Story](https://help.inteliwise.com/lead-o-mat/story.md): This is the most important place, this is where we will add all the information about your company.
- [WELCOME](https://help.inteliwise.com/lead-o-mat/story/welcome.md)
- [LIVECHAT](https://help.inteliwise.com/lead-o-mat/story/livechat.md)
- [CALLBACK](https://help.inteliwise.com/lead-o-mat/story/callback.md)
- [CONTACT FORM](https://help.inteliwise.com/lead-o-mat/story/contact-form.md)
- [FAQ](https://help.inteliwise.com/lead-o-mat/story/faq.md)
- [Product cards / TOP offers](https://help.inteliwise.com/lead-o-mat/story/product-cards-top-offers.md)
- [ON CLOSE](https://help.inteliwise.com/lead-o-mat/story/on-close.md)
- [Look](https://help.inteliwise.com/look.md): This is where you set the color of the widget, the display location or add your logo.
- [Make it Live.](https://help.inteliwise.com/make-it-live..md): Add to your website!
- [Log in and create an account](https://help.inteliwise.com/inteliwise-phone/log-in-and-create-an-account.md)
- [Location of the phone in the agent's console](https://help.inteliwise.com/inteliwise-phone/location-of-the-phone-in-the-agents-console.md)
- [Phone app functionalities](https://help.inteliwise.com/inteliwise-phone/phone-app-functionalities.md)
- [Phone calls and what comes next?](https://help.inteliwise.com/inteliwise-phone/phone-calls-and-what-comes-next.md)
- [Incoming call](https://help.inteliwise.com/inteliwise-phone/phone-calls-and-what-comes-next/incoming-call.md)
- [Outgoing call](https://help.inteliwise.com/inteliwise-phone/phone-calls-and-what-comes-next/outgoing-call.md)
- [How to access the support team?](https://help.inteliwise.com/inteliwise-phone/how-to-access-the-support-team.md)
- [Log in and create an account](https://help.inteliwise.com/agents-console/log-in-and-create-an-account.md)
- [Agent's console features](https://help.inteliwise.com/agents-console/agents-console-features.md)
- [Right top panel](https://help.inteliwise.com/agents-console/agents-console-features/right-top-panel.md)
- [Left side panel](https://help.inteliwise.com/agents-console/agents-console-features/left-side-panel.md)