CONFIRM DATE – How to make a voicebot confirm the agreed date with a customer?

Question – Here you provide the text your voicebot wants to say.

REMEMBER ! When using the Confirm Date block, the voicebot will say more words than you type in the Question field. It will say additionally the date and the phrase: “Is that ok for you?”

Ask for time too – The voicebot will ask for a day and the time.

Date source – here you choose if the date to be confirmed by voicebot is taken from an Argument or Global Variable.

Please refer to the descriptions of Common Advanced Options of Confirm block for below options:

  • Alternative Don’t Know

  • Alternative Yes

  • Alternative No

  • Alternative repeat question

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