CONFIRM DATE – How to make a voicebot confirm the agreed date with a customer?

👉 BASIC FUNCTIONALITIES

Question – Here you provide the text your voicebot wants to say.

REMEMBER ! When using the Confirm Date block, the voicebot will say more words than you type in the Question field. It will say additionally the date and the phrase: “Is that ok for you?”

⚙️ SPECIFIC ADVANCED OPTIONS

Ask for time too – The voicebot will ask for a day and the time.

Date source – here you choose if the date to be confirmed by voicebot is taken from an Argument or Global Variable.

📦 COMMON ADVANCED OPTIONS

Please refer to the descriptions of Common Advanced Options of Confirm block for below options:

  • Alternative Don’t Know

  • Alternative Yes

  • Alternative No

  • Alternative repeat question

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