> For the complete documentation index, see [llms.txt](https://help.inteliwise.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.inteliwise.com/agents-console/agents-console-features/right-top-panel.md).

# Right top panel

![](https://3178614347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZH0pztnT6Y2pBzyXGg%2Fuploads%2F6ehQlBUQcvXw7nWpprBg%2Fimage.png?alt=media\&token=c72905a3-46b9-4c93-9f7e-8d3dd4b4ebed)

* The gray icon on the left - the ability to switch the view of activity in the console history (calls, chats, tickets) between all consultants and your own activity.

{% hint style="info" %} <mark style="color:green;">The green color of the icon indicates only one's own activity</mark>, <mark style="color:blue;">the blue color indicates the activity of all consultants</mark> who have login credentials for this project.
{% endhint %}

* Icon with a cup - the icon for a pause. When you hover the mouse over it ![](https://3178614347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZH0pztnT6Y2pBzyXGg%2Fuploads%2FU0aOHa4nqTR7daSHy8Gx%2Fimage.png?alt=media\&token=0f2bbb74-97dc-48fa-9ebf-42001051a514), the options for selecting a general break or separately for the phone and live chat are shown.

![Effectively enable a pause for both incoming phone calls and chats.](https://3178614347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZH0pztnT6Y2pBzyXGg%2Fuploads%2FQSBqbiDqtCRlGoRCICuY%2Fimage.png?alt=media\&token=5fb498dd-004b-490f-92ed-a72abf2618f2)

![The pause is effective only for incoming calls. The consultant can still receive chats. A blank thin rectangle at the top of the break button will indicate a situation where the consultant has an effective pause for chats only - he will accept incoming calls.](https://3178614347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZH0pztnT6Y2pBzyXGg%2Fuploads%2Fe0bUN78yTCWk6qPmlujX%2Fimage.png?alt=media\&token=8d82e90a-1f5a-4b26-a92f-1609cf090daf)

* Bell icon - this is where you will find notifications related to your account such as delegating a ticket to a consultant.
* Account settings icon - with the first letter of the login login.
  * When clicked, options related to the profile pop up. This is where, among other things, the phone number assigned to the hotline is shown.
  * **"Your profile"** tab gives you the ability to tailor console settings to the agent's needs: the ability to change passwords, add a signature to an email address, adjust settings related to notifications, set sound options as to chat/internet chat.