Groups of “question-response” matching (Spiders)
Groups of “question-response” matching (informally called ‘spiders’) are the lowest level of Chatbot’s knowledge categorization. Their role is to match the true user input (intent) with the most accurate response from the knowledge base. If the intent is recognized, the right response from the ‘spider’ association will be delivered in text or read by the Chatbot.
ACTIONS
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