How to reuse the same block in the scenario?

Let us start again with the fail port configuration.

In case the voicebot does not understand the customer’s response it will inform the customer, that it will connect him or her to a virtual assistant. You do not need to create this part of the conversation flow. It is enough to connect the Confirm block from the fail port to the existing Say block that informs about connecting to the assistant.

REUSING THE SAME BLOCK – VOICEBOT FAIL BEHAVIOR

As you can see, this is a case mentioned before, where several different blocks in the scenario may provide input into a single block.

In real-life there would be further blocks or code that would connect the voicebot to a human call center assistant.