Introduction | Tools and Timetable

Conversational features

Our Chatbot has advanced Conversational features that are managed with tools:

Greeting / Engaging

Can be pre-programmed to actively reach out to users, with programmable welcomes and scripts


Recognizes natural language in the form of text (or voice with ASR integration), user input and meaning of consumers' questions, also called consumer intent,

  • typed in a natural, everyday language, in a sentence, without the need for typing keywords,

  • understands synonyms of queries.


Provides pre-populated Responses, developed in NLP Content Builder

Running Conversation

Relevant scenarios of claryfing questions,‘next - best’ answers etc are developed in tools

Fixing problems, Running & closing transactions

Can enable users to check status, data, balance and run transactions like changes, reservations, purchases etc

The entire InteliWISE platform provides a powerful combination of AI-powered, intelligent Chatbot automation solution, with live-assisted, omnichannel customer support solutions (helpline/ toll-free number, contact form, live chat, video chat).

What are the Administration & Content Tools available?

There is a number of tools which are used by InteliWISE systems to build Chatbot’s content:

Tool’s name:


AI-Engineer Content Builder

Knowledge Ingestion tools



Account settings, Design, Welcome messages, Engagement (rule-based) TRiggers Chatbots, basic content edits, Reporting

Advanced Q&A knowledge tool that enables Content Development, Diagnostic, Testing, Editing, Authoring

Automated knowledge tool that enables ingesting content from existing sources (i.e. FAQs); helps content developers at an early content development stage

Adds voice feature to Chatbots, either for escalations or programming Voicebots for IVR

Type of the tool

Web - based, can be set-up on-premise

Web - based, can be set-up on-premise

Web - based, can be set-up on-premise

Web - based, can be set-up on-premise

What Content can be developed

Basic: welcome messages, Scripts

Questions and Answers, Dialog, full semantics

Initial brand’s content, in the form of Q&A, scripts, pdf

Programmable voice content

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