Introduction | Tools and Timetable
Conversational features
Our Chatbot has advanced Conversational features that are managed with tools:
Greeting / Engaging | Can be pre-programmed to actively reach out to users, with programmable welcomes and scripts |
Understanding | Recognizes natural language in the form of text (or voice with ASR integration), user input and meaning of consumers' questions, also called consumer intent,
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Responding | Provides pre-populated Responses, developed in NLP Content Builder |
Running Conversation | Relevant scenarios of claryfing questions,‘next - best’ answers etc are developed in tools |
Fixing problems, Running & closing transactions | Can enable users to check status, data, balance and run transactions like changes, reservations, purchases etc |
The entire InteliWISE platform provides a powerful combination of AI-powered, intelligent Chatbot automation solution, with live-assisted, omnichannel customer support solutions (helpline/ toll-free number, contact form, live chat, video chat).
What are the Administration & Content Tools available?
There is a number of tools which are used by InteliWISE systems to build Chatbot’s content:
Tool’s name: | Panel | AI-Engineer Content Builder | Knowledge Ingestion tools | comm.AI |
Role | Account settings, Design, Welcome messages, Engagement (rule-based) TRiggers Chatbots, basic content edits, Reporting | Advanced Q&A knowledge tool that enables Content Development, Diagnostic, Testing, Editing, Authoring | Automated knowledge tool that enables ingesting content from existing sources (i.e. FAQs); helps content developers at an early content development stage | Adds voice feature to Chatbots, either for escalations or programming Voicebots for IVR |
Type of the tool | Web - based, can be set-up on-premise | Web - based, can be set-up on-premise | Web - based, can be set-up on-premise | Web - based, can be set-up on-premise |
What Content can be developed | Basic: welcome messages, Scripts | Questions and Answers, Dialog, full semantics | Initial brand’s content, in the form of Q&A, scripts, pdf | Programmable voice content |
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