# Introduction | Tools and Timetable

### **Conversational features**

**Our Chatbot has advanced Conversational features that are managed with tools:** 

|                                                     |                                                                                                                                                                                                                                                                                                                              |
| --------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Greeting / Engaging**                             | <p></p><p>Can be pre-programmed to actively reach out to users, with programmable welcomes and scripts </p>                                                                                                                                                                                                                  |
| **Understanding**                                   | <p>Recognizes natural language in the form of text (or voice with ASR integration), user input and meaning of consumers' questions, also called consumer intent, </p><ul><li>typed in a natural, everyday language, in a sentence, without the need for typing keywords,</li><li>understands synonyms of queries. </li></ul> |
| **Responding**                                      | Provides pre-populated Responses, developed in NLP Content Builder                                                                                                                                                                                                                                                           |
| **Running Conversation**                            | Relevant scenarios of claryfing questions,‘next - best’ answers etc are developed in tools                                                                                                                                                                                                                                   |
| **Fixing problems, Running & closing transactions** | Can enable users to check status, data, balance and run transactions like changes, reservations, purchases etc                                                                                                                                                                                                               |

The entire InteliWISE platform provides a powerful combination of AI-powered, intelligent Chatbot automation solution, with live-assisted, omnichannel customer support solutions (helpline/ toll-free number, contact form, live chat, video chat).&#x20;

#### **What are the Administration & Content Tools available?**&#x20;

There is a number of tools which are used by InteliWISE systems to build Chatbot’s content:&#x20;

| **Tool’s name:**                  | **Panel**                                                                                                              | **AI-Engineer Content Builder**                                                                         | **Knowledge Ingestion tools**                                                                                                                             | **comm.AI**                                                                             |
| --------------------------------- | ---------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------- |
| **Role**                          | Account settings, Design, Welcome messages, Engagement (rule-based)  TRiggers Chatbots, basic content edits, Reporting | Advanced Q\&A knowledge tool that enables  Content Development, Diagnostic, Testing, Editing, Authoring | Automated knowledge tool that enables ingesting content from existing sources (i.e. FAQs); helps content developers at an early content development stage | Adds voice feature to Chatbots, either for escalations or programming Voicebots for IVR |
| **Type of the tool**              | Web - based, can be set-up on-premise                                                                                  | Web - based, can be set-up on-premise                                                                   | Web - based, can be set-up on-premise                                                                                                                     | Web - based, can be set-up on-premise                                                   |
| **What Content can be developed** | Basic: welcome messages, Scripts                                                                                       | Questions and Answers, Dialog, full semantics                                                           | Initial brand’s content, in the form of Q\&A, scripts, pdf                                                                                                | Programmable voice content                                                              |