# LIVECHAT This is the feature that allows you to answer, advise or solve problems related to your service, all live in the Lead-o-Mat window on your website. * Don't worry about your availability in the chat, you don't have to do anything if you are unavailable, your Chatbot will check it itself and offer the customer a contact form, so you don't lose customers even when you are sleeping ;) * In order to respond to your customers, you must log on to the platform, . There we have also prepared an account for you, the login instructions and necessary data were sent to your email as soon as the account was activated. * You will also find a short instruction on how to log into the agent's console \[2] * If you do not want this feature, just uncheck the green checkbox next to the Live Chat tab \[1] ![Remember: Always save your changes by clicking SAVE at the top of the screen! You will be able to view your changes immediately in the view on the right.](/files/JKzXw0YfjH44z0zQNP0A) * --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.inteliwise.com/lead-o-mat/story/livechat.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.