> For the complete documentation index, see [llms.txt](https://help.inteliwise.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.inteliwise.com/lead-o-mat/story/livechat.md).

# LIVECHAT

This is the feature that allows you to answer, advise or solve problems related to your service, all live in the Lead-o-Mat window on your website. 

* Don't worry about your availability in the chat, you don't have to do anything if you are unavailable, your Chatbot will check it itself and offer the customer a contact form, so you don't lose customers even when you are sleeping ;) 
* In order to respond to your customers, you must log on to the platform, <https://agent.inteliwise.com/> . There we have also prepared an account for you, the login instructions and necessary data were sent to your email as soon as the account was activated.&#x20;
* You will also find a short instruction on how to log into the agent's console \[2]&#x20;
* If you do not want this feature, just uncheck the green checkbox next to the Live Chat tab \[1]

![Remember: Always save your changes by clicking SAVE at the top of the screen! You will be able to view your changes immediately in the view on the right.](/files/JKzXw0YfjH44z0zQNP0A)

*


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# Agent Instructions
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## Querying This Documentation
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