Can voicebot be integrated with other systems?

The Voicebot can be even more useful if you integrate it with other IT systems.
All Outbound campaigns can be even more effective after such integrations.
These can be just a few of the many possible options:
CRM
ERP
Call Center system
Procurement, Datawarehouse, and other systems
Clients or phone numbers databases
Reporting system
Calendar
Voicebot statistics
The InteliWISE Voicebot can call the client API to retrieve or upload the data.
 With this functionality Voicebot can:
​▶
 Create a request (ticket) on behalf of the calling customer.
​▶
Enter specific data into internal systems.
​▶
Provide dynamic data to a calling customer (i.e.: his /her package status, amount of debt)
Furthermore, the InteliWISE voicebot may generate CSV files according to business needs.
These files can include:
Satisfaction survey results
List of customer orders
Other information related to the topic discussed during the call.
InteliWISE Dialer can retrieve campaign data from CSV files and API.

InteliWISE DIALER – What if you need an outbound campaign?

How to contact us? How to access the support team?

Last modified 7mo ago

Copy link

Contents