Can voicebot be integrated with other systems?
All Outbound campaigns can be even more effective after such integrations.
These can be just a few of the many possible options:
- CRM
- ERP
- Call Center system
- Procurement, Datawarehouse, and other systems
- Clients or phone numbers databases
- Reporting system
- Calendar
- Voicebot statistics
With this functionality Voicebot can:
Create a request (ticket) on behalf of the calling customer.
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Enter specific data into internal systems.
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Provide dynamic data to a calling customer (i.e.: his /her package status, amount of debt)
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These files can include:
- Satisfaction survey results
- List of customer orders
- Other information related to the topic discussed during the call.
InteliWISE Dialer can retrieve campaign data from CSV files and API.