What to choose from the Blocks Menu?

InteliWISE Voicebot Builder

The Blocks Menu consists of four types of blocks:

• Actions

• Conditions

• Voicebot (aka AI blocks)

• Module

BLOCK MENU

In the picture above, you also see the Start Call block , which is not available in the menu. This is the first default block on your newly created Conversational Flow Scenario.

What can you do with all of these blocks?

In this manual, we will briefly describe their functionalities. This will give you an idea of how powerful your voicebot can be. You will find a detailed description of several blocks and their options in the section about blocks.

ACTIONS

Using Action type blocks, you can make your voicebot perform many various actions.

Send e-mail – Your voicebot can even write an email if there is a need to pass a longer message to your customer.

• SAY – With this block you can make your voicebot say anything you want.

• API request – Allows you to exchange important data with various systems.

• Send SMS – Your voicebot does not just talk! It can also send text messages to your customers.

CONDITIONS

All these blocks allow you to choose in which direction the conversation will go. In other words, your customer may have several options to choose from or have various intentions. Then depending on the customer’s response, the voicebot will know what to do next.

• IF Condition – This a simple condition: “If something happens then do this, otherwise do that.”

• Menu – This block is an Interactive Voice Response (IVR) system DTMF Dual-tone multi-frequency signaling. The customer will listen to up to 10 options, and the desired one can be selected on mobile.

• Loop – This block can save you from creating a complex Conversation Flow Scenario. It allows going through the given list in a loop.That is a very useful option if a voicebot must perform repetitive tasks.

• Working hours – There you set up info about working hours available for the client.

VOICEBOT (aka AI Blocks)

• Ask NLP – When the customer asks a question, the answer is retrieved from the database.

• Confirm – This block helps to confirm given information by requiring the customer to answer: ”Yes”, “No”, “I don’t know”.

• Any – The voicebot asks a question and waits for the customer’s answer that will be passed to the next block

• First Name – Gets the first name from the customer.

• PESEL – Collects a PESEL (Polish citizen ID) identifier from the customer.

• NIP – Retrieves the NIP (Polish company ID) number from the customer.

• Date – Gets a date from the customer.

• Confirm Date – Confirms the given date.

• Numbers - Retrieves numeric values from the customer.

• Nums & Letters – Obtains numbers and letter values.

• Set status – Allows setting up the status of the call as “Success”, “Neutral”, “Failure”.

• CSV set – Enables the usage of the CSV file indicated in a Start Call block.

OTHER BLOCKS

• Module – This block “hides” part of the Conversational Flow Scenario. If we have a long and complex conversation flow, it is worth dividing it into modules, to have a quick overview on the whole scenario. You can see it consists of several modules, and after entering a module you may see the details of this part of scenario.

• Start Call – This is the default block that appears in any new project. It should be a first one in your Conversational Flow Scenario.