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# How to design the flow of the conversation?

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When you decide to create a voicebot for a specific business purpose (such as an appointment confirmation), you need to think about the scenario of a real conversation between two people.
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If your voicebot is meant to relieve your employees of repetitive phone calls, ask them about their work experience. What are your customers likely to ask? How might they react after a specific response from a call center assistant? What might be the specific rare cases that happen from time to time? What are the challenges?

Once you know what might happen, it is a good idea to write down the information you have gathered. You can draw a diagram to see all possible directions the conversation could go.

### See below a sample conversational flow scenario schema for a voicebot confirming a dental appointment.

![OUR CONVERSATION DESIGN](/files/-M_yGQvOmhddvHKF878U)

After you have planned the flow of the conversation, it is time to implement it in our **InteliWISE Voicebot Builder**.