# MAIN INTENTS Base of questions and responses, covers topics of a given company or organization. There are usually tens or hundreds of different ways to express a certain customer intent. The idea behind this type of automated solution is that lots of user questions repeat and conversations are very similar.
Based on the customer's intent (text or voice input) and the data that is associated with the intent (called entities), the system uses rules and generates scripted responses.
![](https://lh4.googleusercontent.com/RfTcwabK6nOo4LZ6KKUWaLQGhNM2_LNgn0csx6ODyK8WA2VSFoIYWUzaFUCsiehr2d3Ir7pZjnJUkmGJ66SpEpIM7c3n_coaMc-bEPDm_LoxPbX_r_wP1sBD1dk21ENzLX89j5m3=s0) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/main-intents.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.