> For the complete documentation index, see [llms.txt](https://help.inteliwise.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.inteliwise.com/chatbot/4-step-approach-to-chatbot-training-development-of-content-and-interaction/step-4-training-ai-chatbot-understanding-capabilities-based-on-nlu-nlp/intents/main-intents.md).
# MAIN INTENTS
Base of questions and responses, covers topics of a given company or organization.
There are usually tens or hundreds of different ways to express a certain customer intent. The idea behind this type of automated solution is that lots of user questions repeat and conversations are very similar.
Based on the customer's intent (text or voice input) and the data that is associated with the intent (called entities), the system uses rules and generates scripted responses.
