> For the complete documentation index, see [llms.txt](https://help.inteliwise.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.inteliwise.com/inteliwise-phone/phone-calls-and-what-comes-next/incoming-call.md).

# Incoming call

### Answering a call with the maximized phone app:

When a call comes in, it will be visible on the top panel of the phone. To answer it, press the green handset at that time: 

![](/files/DfKwcVkfZFxJT6eaZP3K)

### Answering a call with the minimized phone app:

The rule is the same - select the green handset. The difference is only in locating it on the phone application panel. 

![](/files/PEguXRbGhdSXGnOqUGRq)

{% hint style="info" %}
Remember why we allowed the display of notifications and the use of sound at the very beginning? 😉 <mark style="color:blue;">An incoming call, in addition to visualizing the call in the phone app, is also signaled audibly.</mark>
{% endhint %}

{% hint style="warning" %}
By enabling notifications, you can be in another browser tab and you will still be notified of an incoming notification
{% endhint %}

After the conversation is over, you can indicate the topic of the conversation as well as add a more detailed note and, at the very end, determine customer satisfaction ⭐⭐⭐⭐⭐