# Incoming call

### Answering a call with the maximized phone app:

When a call comes in, it will be visible on the top panel of the phone. To answer it, press the green handset at that time: 

![](https://3178614347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZH0pztnT6Y2pBzyXGg%2Fuploads%2FZLurKjP4TKzSNtJQI5K4%2Fimage.png?alt=media\&token=728a67e8-de09-44d5-b796-8d856edd9338)

### Answering a call with the minimized phone app:

The rule is the same - select the green handset. The difference is only in locating it on the phone application panel. 

![](https://3178614347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MZH0pztnT6Y2pBzyXGg%2Fuploads%2FL24qm6xSprsxT9ogQ89D%2Fimage.png?alt=media\&token=c74db228-a50f-4f23-9aa5-e4c9595c2ef2)

{% hint style="info" %}
Remember why we allowed the display of notifications and the use of sound at the very beginning? 😉 <mark style="color:blue;">An incoming call, in addition to visualizing the call in the phone app, is also signaled audibly.</mark>
{% endhint %}

{% hint style="warning" %}
By enabling notifications, you can be in another browser tab and you will still be notified of an incoming notification
{% endhint %}

After the conversation is over, you can indicate the topic of the conversation as well as add a more detailed note and, at the very end, determine customer satisfaction ⭐⭐⭐⭐⭐